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Informative-Friendly-Prompt...
Client Care, the way it should be!
We understand that you may need software support occasionally. That is why our Windows™ products are designed with in-depth online knowledge bases that are incorporated right into the software.
Help is always just a few clicks away.
Our client care department is also available to assist you at 800.944.5572 Monday through Friday 8:00 am - 6:00 pm CST or by fax at 713.944.2554 (excluding holidays). Support is also available via e-mail at support@ipm-software.net.
By Fax, Phone or Web...
We are at your service! 
Under normal circumstances, 80% of inquiries to our Client Care team are addressed within 24 hours. Communication is critical when you need assistance - we realize this. That is why our goal is to return all voice messages within 24 hours.
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Training...
Your place, our place or web space!
Our training programs
can teach you how to maximize your software experience with a focus
on navigation, data entry, and error resolution.
Managing your property is challenging enough without software hassles! Plus, each user trained will qualify for our unlimited Client Care program.
Training Survey
To inquire about training for any of our products, e-mail us at training@ipm-software.net or call 800.944.5572 x 236.
Help Us Help You.
ATTENTION - Current Clients!
Complete our Client Care survey so that we may continue our ongoing customer service improvement initiatives.
We value your opinion and use information collected from the survey in our continuous improvement campaign. Our persistant commitment to excellence separates us from others in the software industry. Help us, help you!
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Service long after the contracts are signed... Our sales department is committed to your success!
Our team of experienced representatives understand the industry and the challenges of compliance. Contact us for a demonstration of our innovative programs to see how our software can make your job easier.
To schedule a software demonstration or to contact a sales representative regarding any of our products, e-mail us at sales@ipm-software.net or call 800.944.5572 x 212.
Success... Driven by experience and industry knowledge!
Our Compliance Director provides continuous direction to our development staff and ensures that our Client Care team receives bi-monthly certification updates.
Additionally, a network of consultants work with us to provide supplemental training to our staff. These consultants are industry experts who can assist your team with training or other issues including preparation of data for conversion.
Click here for a list of consultants.
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